Realatica
Choose the right analytics software, Have the strong balance of monitoring all the business performance entities and run all your call center reports over REALATICA like
How many calls were abandoned, how many answered
How many calls were abandoned, how many answered, by whom, call durations, wait times, call distribution per day, week, month, hour, queue, day of week, agent session times, pause durations, etc
Includes a search facility
Includes a search facility, a realtime view where you can also pause/unpause or remove members from queues, integration with recordings so you can download/listen to queue call recordings.
All from your web browser, without the need to install anything on the client side. Since version 2.0 includes a report designer that lets you tweak columns and formulas and a REST interface to get data for your own applications.
Dialer
Save time and Reduce the human error by dialing and transferring the calls of customers phone numbers to your agents AUTOMATICLLY , document the outcome of these calls and get an after call report easily with Dialer software solution
Soft Phone
let your business and agents benefit from the software telephone on their computers that helps in making and receiving the phone calls over the internet connection through an installed application on the desktops and forget about the hard phones cost
WebPhone
No need to install the softphone application just have the access through the browser anytime and anywhere and get your agents particularly the remote ones a customized webphone that specially made to facilitate their actions without any codes only a simple clicks and some analytics that save their time and avoid them a common mistakes while using the usual webphones
Survey
If you want to obtain customer feedback, fulfil their expectations and capture customer experience data and recognize your customers’ needs so having our survey solution is a mustand here’s some of survey’s benefits your business can have
- Functional insight and on time Reporting.
- Customisable and easy pre built survey templates.
- Helps gain customer satisfaction, retention and loyalty.
- Enhances service quality along with customer feedback.
- Increases connectivity and productivity with contact center agent.
- Cost effective, most supportive and requires minimum maintenance.
