IP PBX system
Place and receive all the outgoing and incoming calls across it’s telephone network by an internet connection through our IP PBX system while maintaining analog phones throughout the office- How can IP PBX help your business? Investing in IP PBX system can wisely
Lower communication costs
Internet-connected PBXs can provide much higher cost-savings than their analog -predecessors. VoIP providers like Nextiva offer both metered and unmetered truncking services.
Cloud-based reliability
Connect your existing PBX to the proven reliability of the cloud. A reliable VoIP service will have multiple data centers for dependable performance. Even if your PBX goes down, they can route calls elsewhere.
Keeps existing hardware
You can keep everyone productive and keep your hardware costs low by using the same hardware that’s already attached to your PBX. The only thing you need is your SIP address, password, and domain, and you’re set.
Minimal change
Change can be intimidating to many businesses. Look to SIP trunking as a gateway to experiencing the value of a VoIP phone system. As your company grows, you can scale up the number of voice channels with minimal configuration.
Switching to an IP PBX means that you can enjoy several more advanced features like- Voice messaging – Conferencing- Remote working capabilities – Reporting and analytics
Call Center system
Give your business its smart call center system and handle all incoming traffic and outgoing calls with vNex The tasks of Inbound include primarily helpline service, orders, complaints, as well as technical support and service support.Outbound , in turn, deals with customer acquisition, telemarketing, marketing and customer satisfaction research, promotion of new services and products
- Improve your business processes efficiently by:1- Service Automationwhich allows you to
- support the selected processes without the participation of a consultant (Self Care).
- shorten the time of conversation with the client (ATT – Average Talk Time).
- reduce after-call service time (ACW – After Call Work).
- reduce customer service time (AHT – Average Handling Time).
- increase the efficiency of first contact service (FCR – First Call Resolution).
- reduce in the number of abandoned calls (Abandon Rate)
- receive calls with a high SLA (Service Level Agreement) standard.
- improve the quality of ongoing calls (Call Quality).
- increase the effectiveness of consultants’ work (Adherence).
- reduce the call cost (Cost per Call).2- Monitoring 3- Reporting That helps making the right organizational decisions aimed at adjusting the work of Call Center teams in the long term
Call Center redundancy
ensure that there’s NO down time and your application keeps running even when a planned or unexpected outage occurs by having a backup system includes primary and secondary system plans with vNex call center redundancy solution
