Our Logistics Technology Package enhances patient care, streamlines operations, improves communication, efficient cost savings and ensures the seamless operation of technology infrastructure, ultimately providing significant value to Retail organizations.

Our Logistics Technology Suite is an all-encompassing solution meticulously crafted to meet the unique demands of the logistics industry. It encompasses a diverse array of crucial elements, including seamlessly integrated Video Conference and Audio-Visual solutions that are custom-tailored for remote collaboration and multidisciplinary meetings within the logistics sector. Moreover, our adaptability extends to the incorporation of real-time voice services facilitated by our ZAGIL Cloud IP PBX, SBCaaS, and virtual SIP Trunks, ensuring steadfast connectivity for efficient communication within logistics operations. Additionally, our REALATICA call center analytics tool, providing in-depth insights and comprehensive dashboards for monitoring call quality, usage patterns, and system performance.

1. Logistics Technology Suite:

Moreover, our solution can be integrated with other omni-channels such as SMS, WAB, Chatbot, and A2P voice messaging.

1.1 Streamlined Remote Logistics Collaboration for Supply Chain Excellence:

Our integrated AV-VC solutions provide a dynamic platform for real-time communication, enabling supply chain professionals to collaborate effortlessly with suppliers, shippers, and clients regardless of their geographical locations. With high-quality video and audio capabilities, our solutions foster an environment where teams can engage in productive discussions, make informed decisions, and share vital information, ultimately improving the efficiency of supply chain operations.

By reducing the need for physical meetings and travel, our solution helps organizations save on expenses while maintaining clear and effective communication channels, leading to cost-effective supply chain management.

1.2 Elevate Logistics Communication Efficiency:

Implement our ZAGIL Cloud IP PBX solution to boost communication within logistics operations, transforming how logistics teams, drivers, and stakeholders interact. Our solution facilitates seamless and efficient communication, enabling real-time updates on shipments and order tracking. This ensures that logistics organizations can maintain transparent and secure communication channels, even during peak demand periods, all without the need for significant capital expenditure (CAPEX). Furthermore, we provide the REALATICA call center analytics tool, offering in-depth insights and comprehensive dashboards for monitoring call quality, usage patterns, and system performance. This empowers logistics organizations to proactively manage our ZAGIL integration and promptly address any issues that may arise while monitoring their agent’s performance.

Moreover, our solution can be integrated with other omni-channels such as SMS, WAB, Chatbot, and A2P voice.

1.3 Microsoft Teams Integration:

Microsoft Teams is a collaborative platform that provides chat, video conferencing, file sharing, and various communication features. Integrating Microsoft Teams with our SBCaaS and virtual SIP Trunks enhances the capabilities of this platform, making it suitable for a wide range of business communication needs. Our SBCaaS is a cloud-based solution that acts as a secure gateway for real-time communication services. It is responsible for controlling and securing the flow of voice and video traffic between Microsoft Teams and external networks, such as the public switched telephone network (PSTN) or other SIP-based services. Our Virtual SIP Trunks are channels for transmitting voice and multimedia sessions over an IP network. They are essential for connecting Microsoft Teams to external networks, enabling voice calls, and ensuring the reliability and quality of these calls. Our solution is designed to be scalable, accommodating organizations of varying sizes. As your business grows, additional virtual SIP Trunks can be easily provisioned to handle increased call volume. Redundancy is built into the infrastructure to ensure high availability and minimize downtime.

1.4 Custom Mobile Apps for Enhanced Customer Engagement:

Within our Logistics Business Solutions, we delve into crafting customized mobile applications tailored explicitly for logistics enterprises. These applications are strategically designed to actively involve customers through enticing loyalty programs, promotional offers, and convenient order placements. Furthermore, they seamlessly integrate with your existing systems, including POS systems, simplifying the complexities of inventory management in the logistics sector.

1.5 Comprehensive ITSM services:

To ensure that your technology infrastructure operates flawlessly and guarantee that your technology infrastructure operates seamlessly, we offer comprehensive IT Outsourcing services. Our skilled IT professionals will manage and maintain ZAGIL Cloud IP PBX, SBCaaS and SIP Trunks infrastructure, and other critical components of your Retail technology stack, guaranteeing uninterrupted and efficient operations.