SUPPORT
One of the main challenges that any company facing while choosing its vendor or partner is the after sale support service and how to guarantee a constant one.
That’s what motivates us to have our special support service
This full automated process which enable our technical team to track every single ticket in a specific SLA besides our consulting part that specially created to alerts on any technical issues that might happen, plus monitoring all your business operations to help you save and improve all your processes.
vNex support team are always aim to make every client feels that he is the only client we have through our premium 24/7 service.
Last but not least these wouldn’t happen as successful as we do without our customer success team who only work on tracking every single request just to ensure that our clients are having the best support service ever
DEVELOPMENT
No Matter what you imagine to have in your system , you can enjoy our exclusive development experience and create your telecom solution from scratch by our technical team who are ready to implement any ideation for a new solution, integrate any existing/standing solutions to get a new one which specially made for your company or automate a new processes that save your budget, time and customer experience
Here’s some of vNex developed integration solutions as ……., …….., …….
Develop and grow your business, expand your operations and facilitate your chosen system.
HOSTING
Rid off all hosting troubles and difficulties and let us manage it all on behalf of your company starting from leasing dedicated servers and associated hardware passing by the storage and network hardware, operating system and system hardware in addition to applying for the RBI lines
enjoy our exclusive hosting service by having all its needs at our data center, only what your agents needs is connecting to your hosted system.
Now you can have your telecom solution even if you can’t get the RBI lines at your area, your company placed out of Egypt or if you need to stay out hosting complicated process
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let us introduce you some of managed hosted service’s features:
- backups and disaster recovery
- load balancing
- security services, such as vulnerability scans, intrusion detection, and distributed denial-of-service prevention and mitigation
- physical security measures for safeguarding data centers
- server configuration, maintenance and monitoring
- application support and support for resolving technical issues.
Here’s the 4 main reasons to choose our hosting service
cost saving
moving your operations from your own data centers to a managed service provider reduces your overall cloud costs
Raising performance
you can optimize the dedicated server or virtual environment for specific performance requirements, and quickly make adjustments as needed
Focusing
choosing a managed service make you focus on innovation, instead of devoting precious IT resources to everyday management duties
Controlling
you still can have the total control over hardware, apps, operating systems and security